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    Augmenting Customer Services with Chatbots

    Published on 20-Apr-2020 09:42:44


    Last week we kicked off our #AIFightsBack series to help businesses understand how AI can be used to support a safe and productive business during COVD-19 and beyond. The slides and video are now available.

    We started our series with a presentation from me focused on how chatbots can reduce the burden on customer service staff and improve customer satisfaction by removing long call center wait times from their day.

    Aimed at business people, the talk explains what bots are in and how they fit in with apps and digital assistants. I then move into key usecases and case studies, including the World Health Organisations COVD-19 bot. I live demo some bots, including a health care support bot, and you can actually give them a go over the next month (the page comes down on 16th May 2020).



    After usecases, I go into some of the technologies I recommend for bot development and how build a bot effectively.

    Unfortunately, we had some bandwidth challenges (we'll be iterating to improve this) so the sound is a bit dicey on the video but you can now watch the talk on YouTube.

    This week (23rd April 2020, 3pm BST), we look at the ways AI can be used by manufacturing companies to support their operations. You can find out more and register on eventbrite.

    Chatbots are also an effective tool in the marketers toolbox. We'll be looking at bots and other AI capabilities to help marketers on May 7th 2020.


    Topics: Business Operations, AI use case, Chatbots, Quick wins, covid19, webinars

    Steph Locke

    Written by Steph Locke

    Steph Locke, CEO of Nightingale HQ, is an accomplished data scientist who has helped thousands of businesses during her time working in industry, as a consultant, and as an international keynoter and author.